My research lies in human-computer interaction, computer-supported cooperative work, and social computing. I'm interested in:

  • Gaming and eSports

  • Bad behavior and governance

  • Learning on social media

  • Civic participation

  • Discourse analysis

  • Digital ethnography

Below is a list of my current and previous projects:

 
Current Projects

UX Competence Development and Maintenance in Online Communities (August 2016 - July 2018)

August 01, 2016

The project investigates how UX students gradually obtain and maintenance their competence in user experience design and interaction design in their professional career, with a focus on the role of ICTs in facilitating the learning process.

Relevant publications:

  • Yubo Kou and Colin M. Gray. (2018). Exploring the Knowledge Creation Practices of UX Designers on Stack Exchange, ACM Conference Companion on Designing Interactive Systems (DIS), Edinburgh, UK

  • Yubo Kou and Colin Gray. (2018) Distinctions between the Communication of Experiential and Academic Design Knowledge: A Linguistic Analysis, Design Research Society (DRS), Limerick, Ireland.

  • Colin Gray, Yubo Kou, Bryan Battles, Joseph Hoggatt, and Austin Toombs. (2018). The Dark (Patterns) Side of UX Design, SIGCHI Conference on Human Factors in Computing Systems (CHI), Montréal, Canada. (to appear in CHI’2018)

  • Yubo Kou, Colin Gray. (2018). Towards Professionalization in an Online Community of Emerging Occupation: Discourses among UX Practitioners. ACM International Conference on Supporting Group Work (GROUP), FL, USA.

  • Yubo Kou, Colin Gray, Austin Toombs, and Robin Adams. (2018). Knowledge Production and Social Roles in an Online Community of Emerging Occupation: A Study of User Experience Practitioners on Reddit. HICSS'2018

  • Yubo Kou, Colin Gray. (2017). Supporting Distributed Critique through Interpretation and Sense-making in an Online Creative Community, PACMHCI, 1, CSCW, Article 60, (November 2017). (CSCW'2018 online first)

  • Jason Brier, Colin M. Gray, and Yubo Kou. (2017). In Search of UX Translators: Analyzing Researcher-Practitioner Interactions on Twitter. ACM Conference Companion on Designing Interactive Systems, Edinburgh, UK.

  • Colin M. Gray and Yubo Kou. (2017). UX Practitioners’ Engagement with Intermediate-Level Knowledge. ACM Conference Companion on Designing Interactive Systems, Edinburgh, UK.

Crisis Informatics in Public Health (June 2016 - April 2018)

June 01, 2016

The research concerns how people use social media to seek information and make decisions during public health crises such as the Zika outbreak. We examine discussions on social media where people collectively assess risk, make decision, and make sense of crisis situations. We also pay attention to communication between the public and public health authorities.

Relevant publications:

  • Xinning Gui, Yubo Kou, Kathleen Pine, Elisa Ladaw, Harold Kim, Eli Suzuki-Gill, and Yunan Chen. (2018). Multidimensional Risk Communication: Public discourse on Risks during an Emerging Epidemic, SIGCHI Conference on Human Factors in Computing Systems (CHI), Montréal, Canada. (to appear in CHI’2018)

  • Yubo Kou, Xinning Gui, Yunan Chen, and Kathleen Pine. (2017). Conspiracy Talk on Social Media: Collective Sensemaking during a Public Health Crisis, PACMHCI, 1, CSCW, Article 61, (November 2017). (CSCW'2018 online first).

  • Xinning Gui, Yue Wang, Yubo Kou, Tera Leigh Reynolds, Yunan Chen, Qiaozhu Mei, and Kai Zheng. (2017). Understanding the Patterns of Health Information Dissemination on Social Media during the Zika Outbreak. AMIA'2017

  • Xinning Gui, Yubo Kou, Kathleen Pine, and Yunan Chen. (2017). Managing Uncertainty: Using Social Media for Risk Assessment during a Public Health Crisis, SIGCHI Conference on Human Factors in Computing Systems (CHI), Denver, CO, USA. Honorable Mention Award

Social Media and Civic Engagement (April 2014 - April 2018)

April 01, 2015

I study how Chinese mainland citizens used social media to understand and discuss the Umbrella Movement, a pro-democracy social movement in Hong Kong from September, 2014 to December, 2014. My main site is Weibo, the largest microblogging service in China. The project led to my dissertation "Rethinking Civic Computing in China," which draws on Foucault's work on care of the self to discuss the relationship between digital technologies, civic participation, and China's social, historical, and cultural conditions. 

Relevant publications:

  • Yubo Kou and Bonnie Nardi. (2018). Complex Mediation in the Formation of Political Opinions, SIGCHI Conference on Human Factors in Computing Systems (CHI), Montréal, Canada. (to appear in CHI’2018) Honorable Mention Award

  • Yubo Kou, Yong Ming Kow, Xinning Gui, Waikuen Cheng. (2017). One Social Movement, Two Social Media Sites: A Comparative Study of Public Discourses, Journal of Computer Supported Cooperative Work.

  • Yubo Kou. (2017). Exploring Offline Context and Consciousness in Social Media Use. INTERACT'2017.

  • Yubo Kou, Bryan Semaan, and Bonnie Nardi. (2017). A Confucian Look at Internet Censorship in China. INTERACT'2017.

  • Yubo Kou, Yong Ming Kow, and Xinning Gui. (2017). Resisting the Censorship Infrastructure in China. Hawaii International Conference on System Sciences (HICSS), Hawaii, USA.

  • Yubo Kou and Bonnie Nardi. (2016). Rethinking Civic Computing in China. First Monday.

  • Yong Ming Kow, Yubo Kou, Bryan Semaan, and Waikuen Cheng. (2016). Mediating the Undercurrents: Using Social Media to Sustain a Social Movement, SIGCHI Conference on Human Factors in Computing Systems (CHI), San Jose, CA. Honorable Mention Award

Disruptive Behavior, Governance, and Social Experiences in Online Communities (September 2011 - Present)

June 01, 2012

I investigate disruptive behavior such as flaming and griefing in League of Legends, which was developed by Riot Games and has been one of the most popular online games. I have focused on understanding how players used the Tribunal, a crowdsourcing platform designed by Riot Games, to discipline disruptive players. Additionally, I'm also interested in a wide range of issues related to League of Legends such as collaboration in temporary teams and ranking practices.

Relevant publications:

  • Yubo Kou, Yao Li, Xinning Gui, and Eli Suzuki-Gill. (2018). Playing with Streakiness in Online Games: How Players Perceive and React to Winning and Losing Streaks in League of Legends, SIGCHI Conference on Human Factors in Computing Systems (CHI), Montréal, Canada. (to appear in CHI’2018)

  • Yubo Kou, Xinning Gui, Shaozeng Zhang, and Bonnie Nardi. (2017). Managing Disruptive Behavior through Non-Hierarchical Governance: Crowdsourcing in League of Legends and Weibo, PACMHCI, 1, CSCW, Article 62, (November 2017). (CSCW'2018 online first).

  • Yubo Kou, Magnus Johansson, and Harko Verhagen. (2017). Prosocial Behavior in an Online Game Community: an Ethnographic Study. Foundations of Digital Games (FDG).

  • Yubo Kou and Xinning Gui. (2017). The Rise and Fall of Moral Labor in an Online Game Community, ACM Conference Companion on Computer Supported Cooperative Work & Social Computing (CSCW Companion), Portland, OR, USA.

  • Yubo Kou and Xinning Gui. (2017). When Code Governs Community. Hawaii International Conference on System Sciences (HICSS), Hawaii, USA.

  • Yubo Kou, Xinning Gui, and Yong Ming Kow. (2016). Ranking Practices and Distinction in League of Legends. CHI PLAY 2016, Austin, Texas, USA.

  • Magnus Johansson, Harko Verhagen, and Yubo Kou. (2015). I Am Being Watched by The Tribunal-Trust and Control in Multiplayer Online Battle Arena Games, Foundations of Digital Games (FDG), Monterey, CA.

  • Yubo Kou and Xinning Gui. (2014). Playing with strangers: understanding temporary teams in league of legends, ACM SIGCHI Annual Symposium on Computer-Human Interaction in Play (CHI PLAY), Toronto, Canada.

  • Yubo Kou and Bonnie Nardi. (2014). Governance in League of Legends: A Hybrid System, Foundations of Digital Games (FDG), Fort Lauderdale, FL. Exemplary Paper

  • Yubo Kou and Bonnie Nardi. (2013). Regulating Anti-Social Behavior on the Internet: The Example of League of Legends, iConference, Fort Worth, Texas.

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Previous Projects
 

Remote Worker Socialization (January 2014 - December 2015)

I participated in an NSF project which aimed at understanding the practices of learning and collaboration of workers at remote offices far from the headquarters.

Relevant publications:
Samantha Meyer, Casey Pierce, Yubo Kou, Paul Leonardi, Bonnie Nardi, and Diane Bailey. (2015). Offshoring Digital Work, But Not Physical Output: Differential Access to Task Objects and Coordination in Globally Distributed Automotive Engineering and Graphic Design Work, Hawaii International Conference on System Sciences (HICSS), Kauai, HI. Nomination for Best Paper

User Gesture Solicitation (July 2013 - September 2013)

I studied how users designed gestures in order to interact with public large displays in places like museums or malls. The study took place under the supervision of Dr. Kelvin Cheng and Dr. Yong Ming Kow at Keio-NUS CUTE Center, Singapore.

Relevant publications:
Yubo Kou, Yong Ming Kow, and Kelvin Cheng. (2015). Developing Intuitive Gestures for Spatial Interaction with Large Public Displays, HCI International, Los Angeles, CA.

Personal Dataspace Management (September 2007 - June 2010)

During my master's I studied how to manage personal data from heterogeneous sources such as log, browser activities, emails, and files. Particularly, I focused on the techniques of indexing graph databases. 

Relevant publications:

  • Yubo Kou, Yukun Li, and Xiaofeng Meng. (2010). DSI: A Method for Indexing Large Graphs Using Distance Set. International Conference on Web-Age Information Management (WAIM), Jiuzhaigou, China.

  • Yubo Kou, Yukun Li, Xiaofeng Meng, Xiangyu Zhang, and Jing Zhao. (2009). A Strategy for Task Mining in Personal Dataspace Management. National Database Conference (NDBC), Nanchang, China. (in Chinese)

  • Yukun Li, Xiaofeng Meng, and Yubo Kou. (2009). An Efficient Method for Constructing Personal DataSpace. Web Information Systems and Applications Conference (WISA), Xuzhou, China. Best Paper Award

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